Stress-Free Gifting

• What is 4Gift?

  4Gift is a tool that allows you to easily gift any selected item from the Faliero Sarti catalogue. You just need the email of the giftee.

• Do I need to register to make a gift?

  You should register on 4GIFT if you want to make a group gift, otherwise it is not necessary.

• Does the recipient need to be registered in order to receive the gift?

  No, the recipient doesn't have to be registered nor on 4Gift or Faliero Sarti website to receive the gift.

• What type of information do I need to send a gift?

  You only need the giftee's name and email address. The giftee will input all the relevant information at the time of the gift confirmation.

• What happens if the selected item is no longer available?

  The giftee can either choose a different product of the same or higher value.

• What happens if the size of the selected item is not suitable?

  The giftee will be able to change the size of the gift if it is available within the Faliero Sarti online Boutique.

• Where can I find the order confirmation?

  Once the purchase is finalized, you will receive a confirmation email to the address indicated in the registration form.

• How will the giftee be informed about the gift?

  The giftee will receive an email with the gift details. This email will be sent on the date selected by the gift organizer.

SOLO GIFT OR TEAM GIFT

• How do I create a Group Gift?

  Choose the product you'd like to gift and then select the "Group Gift" option. Add the recipient's information and create your team gift.

• What happens if the gift total is not reached?

  The organizer should ask for the refund of the collected shares to the participans and the gift will be cancelled.

• How many contributors can I invite to a group gift and how many shares can I choose?

  Each group gift can be divided into maximum of ten shares during gift creation, please note that it is not possible to edit this at a later date. The gift organizer has no limit on how many contributors they can invite and each contributor can pay for multiple shares. Please note, that once all of the shares have been paid, no further contributions can be added.

• Why can't I spend more than $10,000.00?

  On the US platform there is a maximum daily spending limit of $10,000.00. The platform will automatically set up a team gift with the minimum number of participants required if the cost of the products is above the limit. If you are prevented from paying for a gift please try again after 24 hours from your last order.

DELIVERY OR IN STORE PICK-UP

• Which are the delivery options?

  The gift receiver can either choose to have the gift delivered to his/her home address or to one of the Faliero Sarti Boutiques.

• I can't find the In Store Pick-up option

  If the In Store Pick-up option does not appear, this means that there are no stores available for this service in your country.

GIFT PERSONALISATION

• Is it possible to add a message for the giftee?

  Each participant will be able to add a personalized message or video during the checkout process.

• Contact Us

  In case you have any additional questions, please contact our customer service team at: <a href="mailto:[email protected]">[email protected]</a>

• Can the gift recipient return or exchange a gift?

  In case the recipient wishes to return a gift, the contributors will be refunded by 4Gift. Alternatively, the giftee could request the exchange of the same item in a different size or colour, if available within the Faliero Sarti online Boutique. The orders purchased through the 4Gift platform may be returned by mail or in-person in one of the Faliero Sarti Boutiques. The return in store can be done only within the same country where the original order was delivered.